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Missed calls texted back

A missed call should not mean a lost job

A lot of people who ring a trade and get no answer do not leave a voicemail. They just ring the next installer. When you cannot pick up, we text the caller straight back and start the conversation for you.

Book a call +44 20 4652 9341
  • Replies in seconds
  • Works 24/7
  • Written in your voice
  • You can take over

Included in: Found See plans

Booked also covers the unified inbox, where every text conversation sits in one place for you to take over.

Why it matters

What you actually get out of it

  • 1

    It replies while you are on the tools

    Fitting a frame, up a ladder, hands full, already on another call. The text goes out within seconds of the missed call without you touching your phone.

  • 2

    It works at nine on a Sunday night

    Evenings, weekends and bank holidays included. Somebody who rings after hours gets an answer instead of silence, which is usually the difference between an enquiry and nothing.

  • 3

    You take over when you are free

    The reply lands in one inbox with everything else. Jump in whenever you like and the automation steps back for that conversation — you are always the one talking to the customer.

How it works

Step by step

  1. 01

    Someone rings and you cannot answer

    You are mid-job, driving, or asleep. The call goes unanswered, as calls do.

  2. 02

    We text them back within seconds

    A short, friendly message in your company name: sorry we missed you, we are on a fitting, what are you after? It arrives while your number is still on their screen.

  3. 03

    They reply and the conversation starts

    Texting is easier than ringing back, so people answer. You find out what they want, and often when they want it, before you have picked up the phone.

  4. 04

    You ring back to a warm lead

    When you finish up, you are not cold-calling a stranger who has moved on. You are calling somebody who has already told you what they need.

YC Your Company Text message · now
Missed call · 07xxx xxx xxx · 2 sec ago

Hi, it’s Your Company — sorry we missed your call, we’re on a fitting. What can we help with, windows or doors?

Hi, after a quote for 6 windows on a semi in town. Any good?

Yes — what day suits for a measure up?

Illustrative example — generic names used

The first reply usually wins

A homeowner looking for a window installer rarely rings one company. They open a search, ring the first two or three, and go with whoever gets back to them and seems straight. You cannot win that race by carrying your phone everywhere, because you are working. You win it by having something that answers for you in the first few seconds and holds the conversation open until you can take it. One missed call can be a £5,000 conservatory, which makes the automation pay for itself fairly quickly.

Missed calls texted back — your questions

Straight answers. Anything we have not nailed down yet is marked as a to-do rather than glossed over.

How quickly does the text go out?

Within seconds of the missed call, while the caller still has your number in front of them. That immediacy is the whole point — a text half an hour later is far less useful.

What does the automated text say?

It is written for your business. Something along the lines of: “Hi, it’s Your Company — sorry we missed your call, we’re probably on a fitting. What can we help with, windows or doors?” Friendly, plain and aimed at getting a reply, not at closing a sale.

Will an automated text annoy people?

Far less than being ignored. If somebody rings a trade and gets nothing at all, they move on to the next result. A quick text says you are organised and you want the work, and it gives them an easy way to answer while they are still thinking about it.

Does it work outside business hours?

Yes, all day and all night, weekends and holidays included. Someone who rings at nine in the evening after finding you on Google gets an acknowledgement instead of silence, which means the enquiry is still there in the morning.

Can I read the conversations and reply myself?

Yes. Every text conversation is visible to you and you can jump in at any point. When you do, the automation pauses for that conversation so the customer is not getting messages from two directions.

Do I need a new phone number?

Normally we work with the business number you already advertise, so nothing changes for your customers and your van signage stays correct.

The rest of the system

Works on its own. Better with the others.

Missed calls texted back covers one part of the job. Here is what handles the rest.

See how they work together

Ready to stop losing jobs to a missed call?

One call, no pressure. We will show you exactly what you get, what it costs and how quickly it goes live.

Book a call +44 20 4652 9341

No contract. Leave whenever you like. Website included with any monthly plan. No build fee.

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